Data processing principles at Swiss Life

Introduction

We explain in this privacy policy how personal data are collected and processed at the Swiss Life Group (hereinafter collectively named “Swiss Life”). This privacy policy is intended for visitors to the www.swisslife.com website. It is primarily intended for investors, analysts, shareholders, journalists and anyone interested in Swiss Life. At swisslife.com you will find information on key financial figures, on the divisions, on corporate governance, strategy, management, corporate responsibility and on the history of Swiss Life. You can find insurance and financial product offerings on swisslife.ch.

This description is not exhaustive; other privacy policies or general terms and conditions of business, entry conditions and similar documents may govern further specific matters relevant to data protection. Personal data are understood to comprise all details that relate to a specific or identifiable person.

Responsible controller, data protection officer

Responsibility for the data collection and processing described here lies with:

Swiss Life Holding Ltd
General-Guisan-Quai 40 | 8022 Zurich

For queries concerning data protection law you can contact us at:
Swiss Life Holding Ltd – Data Protection Officer
General-Guisan-Quai 40, P.O. Box, 8022 Zurich | group-dataprotection@swisslife.ch

The collection and processing of personal data

Swiss Life takes the protection of privacy and confidentiality very seriously. We comply with Swiss, EU and other applicable laws governing storage, processing, access and transmission of personal data. Internal data protection policies, staff training and monitoring ensure compliance.

The processing of your personal data is indispensable if you make your data known to us for sending informational material. We process personal data received from you, business partners, or collected during website and app use, only for the purpose specified or required by law.

• Personal data and contact information: title, name, address, company, language, e-mail, phone number, etc.
• Data related to benefits if you have a contractual relationship with us.
• Online communication data with Swiss Life.
• Marketing data: newsletter registrations, preferences, interests, etc.
• Publicly available data (e.g. commercial registers, press, internet) or data from authorities and other Swiss Life Group companies.

Processing is primarily carried out by Swiss Life employees who have access only to data required for their task.

Scope and purpose of data processing

We use personal data mainly to process inquiries, manage registrations, enhance the website, prevent hacker attacks, respond to questions, compile statistics, perform quality controls, advertising, market and opinion research, and ensure IT and building security.

Visit to swisslife.ch website

Data processing is limited to what is necessary for a functional website and our services. You may browse anonymously; identification is requested only when needed for services such as information delivery or participation in events.

Linked websites

Swiss Life accepts no responsibility for third-party websites accessible via links. This policy applies only to Swiss Life websites.

Contact form or newsletter

Data from contact forms or emails are used solely to process your inquiry. Newsletter registration implies consent to store and process the required data; you can unsubscribe anytime.

Server logfiles

Access data (e.g. retrieved page, date/time, browser, IP address) are stored for statistical and security purposes, then deleted once no longer needed.

Cookies

We use cookies and similar technologies to improve usability. Session and permanent cookies may originate from Swiss Life or third parties. You can disable cookies in your browser, though this may limit functionality.

Use of Google Analytics

We use Google Analytics (Google Inc., USA) for anonymous web statistics. Your IP address is anonymised (“anonymizeIp”). You can opt-out via the browser plug-in available at https://tools.google.com/dlpage/gaoptout.

Social Plug-ins

Our site includes sharing options for networks like Twitter, LinkedIn, Xing and Google. Data are transmitted only when you actively use a share function. Swiss Life is not responsible for third-party operators; please review their privacy policies.

Disclosure and transmission of data

Swiss Life does not sell your personal data. Data may be disclosed only to commissioned processors (e.g. hosting providers, IT partners, Microsoft AG, InventX AG) or within the Swiss Life Group under contractual safeguards ensuring comparable protection.

Your rights

You have the right to access, correct, or delete your data, object to processing, revoke consent, and lodge complaints with the Federal Data Protection and Information Commissioner (FDPIC). Contact us for any data-protection requests.

Updates

Swiss Life may revise this privacy policy periodically. Changes are published on this website. Continued use implies acceptance of the updated policy.

© Swiss Life / February 2019